Service360
every site.

Servicelink built Service360 and uses it every day as the operating system for facilities management — giving our teams and clients one live view of offices, retail sites, industrial properties and multi-site portfolios. From scheduled and reactive work to service requests, faults, site activity and completion records, everything is linked to the right site, service and responsible team so portfolios stay visible and accountable.

The platform connects Servicelink’s hard and soft FM services, reducing reliance on emails, spreadsheets and separate contractor systems. Every activity is linked to the relevant site, service and responsible team, creating a clear chain of accountability.

Servicelink built Service360 and uses it every day to run cleaning programs across commercial workplaces, retail facilities, warehouses, childcare centres, aged-care environments and other operational sites. Teams receive site-specific schedules, checklists and reporting requirements in the app, then close out work with time records, comments, photographs and videos — so supervisors and clients can see that cleaning standards were met.

Cleaning teams receive site-specific tasks and reporting requirements through the platform. Completed work can be supported by time records, checklists, comments, photographs and videos, giving supervisors and clients greater confidence that required standards have been achieved.

Structured reports help identify recurring concerns, missed requirements and opportunities for continuous improvement.

Servicelink built Service360 and uses it every day to plan and deliver ground maintenance across lawns, gardens, pathways, car parks and outdoor common areas. Recurring programs are organised by site, service and frequency, while field teams record completed work and raise hazards — damaged irrigation, fallen branches, unsafe paths or vegetation affecting access — so facility managers have a clear outdoor service history.

Field teams can document completed activities and report hazards such as damaged irrigation, fallen branches, unsafe pathways or vegetation affecting access. Facility managers receive a reliable record of work performed and any follow-up action required.

Servicelink built Service360 and uses it every day to coordinate tree services with the records, risk detail and evidence those works require. Inspections, pruning, removals, stump grinding, hazard identification and emergency response are tracked in one digital trail, with site notes, priority, photographs, videos and supporting documents available for clients, insurers and compliance reviews.

Reports can include site information, descriptions, priority, photographs, videos and supporting documents. This helps Servicelink communicate risks clearly, coordinate follow-up work and preserve evidence for clients, insurers or compliance reviews.

Servicelink built Service360 and uses it every day for asset management across the portfolios we maintain — HVAC plant, electrical boards, fire equipment, pumps, lifts, building services and other site infrastructure. Each asset carries its own condition notes, inspection outcomes, service intervals, fault history and completed work, linked to the correct site and location. That gives facility and asset managers a live register of what is installed, how it is performing, what has failed before, and when planned maintenance or replacement should be considered — instead of tracking assets across disconnected spreadsheets and folders.

Facility managers can use these records to support maintenance planning, condition reviews, compliance reporting and future replacement decisions. Instead of relying on disconnected files, Service360 links operational evidence — photographs, documents, fault trails and completed works — to the relevant site and asset context over the full service lifecycle.

Servicelink built Service360 and uses it every day to coordinate programmed maintenance and reactive building repairs across plumbing, electrical, carpentry, painting, HVAC and related trades. Faults can be raised with descriptions and media, then prioritised, assigned and tracked through to verified completion — so urgent issues stay visible and every site keeps a clear repair history.

Clients and site teams can report faults with descriptions and media evidence. Servicelink can then assess priority, assign responsibility, track progress and document the completed outcome. Urgent issues remain visible throughout the process, reducing the risk of missed requests or unclear ownership.

The result is a transparent workflow from initial notification through response, repair and final reporting.

Servicelink built Service360 and uses it every day to plan and prove specialist rooftop work — scheduled roof, gutter and solar cleaning across commercial and multi-site portfolios. Teams record attendance, capture before-and-after media, note drainage or access concerns, and document completed service so facility and asset managers have clear evidence of delivery and any defects needing follow-up.

Teams can record site attendance, submit photographs or videos, identify drainage or access concerns and document completed work. Reports provide facility and asset managers with evidence of service delivery and visibility of any defects requiring further attention.

Servicelink built Service360 and uses it every day as the digital helpdesk between our teams and clients. Tickets, fault reports, messages, project follow-up and shared documents live in one channel — so requests are not lost in email, ownership stays clear, and clients can track progress without chasing updates across separate systems.

The platform also supports project coordination, service follow-up and document sharing. Invoices and associated files can be published securely to the relevant customer organisation, creating a more organised client experience.