194+
Sites under management
Live from Service360
About Servicelink
Your partner in
facilities.
Servicelink is an Australian facilities management company delivering integrated services for councils and commercial portfolios across NSW — with care, accountability, and operational excellence since 2018.
8+Years of service
Company history
Established 2018 · Head office, Five Dock, NSW
Servicelink was founded to deliver reliable facility services for organisations that need one accountable partner — starting with cleaning, grounds, tree management, and roof and gutter maintenance for local councils across Sydney.
Early clients included Inner West Council, Bayside Council, and Hunter’s Hill Council. That public-sector work shaped how we operate today: clear scopes, consistent standards, and delivery built around compliance, safety, and measurable outcomes.
Today Servicelink delivers integrated facilities services across NSW for councils and commercial portfolios — driven by reliability, accountability, and continuous improvement.
Capabilities
What sets us apart
- 01
Proven experience
Extensive work under structured contracts, tailored to local requirements, reporting expectations, and site conditions — including councils such as Inner West, Bayside, and Hunter’s Hill.
- 02
Technology-led operations
Every service is powered by Service360 — our own facilities management platform — so work is scheduled, tracked, evidenced, and reported in one system.
- 03
Certified management systems
ISO 9001 (Quality), ISO 14001 (Environment), and ISO 45001 (Health & safety).
- 04
Safety and capability
Structured training across induction, hazard identification, chemical handling, equipment use, emergency response, and incident reporting.
Innovation & technology
Service360 — Servicelink’s purpose-built facilities management platform, connecting clients, facility managers, administrators and field teams through one secure system.
Service360 provides real-time visibility across 194 active sites managed throughout Australia. From routine cleaning and grounds maintenance to urgent repairs, asset inspections and specialist rooftop services, it records every request, scheduled task, report and outcome.
This gives clients clear accountability, reliable evidence and a complete operational history across their portfolio — helping reduce missed work, improve response times and support measurable service performance.
- Work orders and scheduled tasks
- Preventive and reactive maintenance
- Fault and incident reporting
- Client tickets and messaging
- Site check-in and staff attendance
- Audits, inspections and action plans
- Photo and video evidence
- Training, induction and PPE records
- Asset management and compliance
- Invoices and shared documents
- Downloadable reports and operational history
From request to result
Completed, documented
and visible.
- 01Request
- 02Assign
- 03Attend
- 04Complete
- 05Verify
- 06Report
Service360 gives clients confidence that work is not only scheduled, but completed, documented and visible.
Risk & support
Safe operations, continuity planning, and client support when it matters — including a 24/7 emergency hotline.
Risk, compliance & continuity
- Site risk assessments and practical mitigation controls
- Contingency and business continuity planning
- Insurance cover including public liability and worker protection
Client support & community
- Dedicated account managers and a clear complaints process
- 24/7 emergency hotline for urgent site issues
- Local hiring and community engagement
- Client feedback through surveys and regular reviews
What we stand for
Our values
- 01
Customer focus
We listen, adapt, and deliver service that fits how your business actually operates.
- 02
Integrity
Transparent reporting, honest communication, and accountability you can rely on.
- 03
Innovation
Modern tools and proactive maintenance — fixing issues before they become problems.
- 04
Excellence
Documented standards, qualified teams, and a commitment to getting the details right.
- 05
Sustainability
Responsible practices that reduce waste and support healthier workplaces.
- 06
Partnership
Built for long-term relationships — not one-off contracts or handover headaches.
8+
Years of operational excellence
Since 2018
99.2%
SLA compliance rate
Rolling 12 months
24/7
Emergency response
365 days a year
Work with us