Your Partner in Facilities

Your buildings.
Our responsibility.

Name: Servicelink Facilities Management
Address: Sydney, NSW, AU
Telephone: 0420 220 220

Servicelink delivers end-to-end facility operations for organisations that refuse to compromise — one partner, total accountability, measurable performance.

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Founded: 2018
Headquarters: Sydney, AU
Certified: ISO Triple

194+Active sites managed across Australia

Our services

Our Services

Facilities ManagementOne partner

Offices, retail & multi-site portfolios

Servicelink provides comprehensive, integrated facilities management (FM) services, offering a single point of contact for all your property needs. We combine hard FM (building maintenance, electrical, plumbing, HVAC) with soft FM (cleaning, grounds, waste management, security) to deliver a cohesive and efficient operational framework. Our approach is designed to optimise the performance and longevity of your assets, ensuring your facilities run smoothly and cost-effectively. Our services are tailored for a wide range of commercial environments, including corporate offices, retail complexes, industrial sites, healthcare facilities, educational institutions, and extensive multi-site portfolios. We understand the unique challenges faced by each sector and develop bespoke FM strategies that align with your business objectives and operational demands. This integrated model removes the complexity of managing multiple vendors, allowing you to focus on your core business. By partnering with Servicelink, you gain a strategic advantage through enhanced operational efficiency, rigorous compliance adherence, and significant cost control. We proactively identify potential issues, implement preventative maintenance schedules, and leverage data to inform decision-making, ensuring your facilities remain safe, compliant, and productive. Our national reach ensures consistent service delivery, regardless of your location within Australia.

General CleaningAudit-ready

Workplaces & commercial sites

Servicelink delivers professional general cleaning services designed to maintain presentation-ready workplaces across various commercial sectors. We understand that a clean environment is crucial for first impressions, staff well-being, and operational hygiene. Our services encompass routine daily cleaning, periodic deep cleans, and specialised sanitisation tailored to your specific site requirements. Our expert teams are equipped to service a diverse range of facilities, including corporate offices, bustling retail spaces, large-scale warehouses, sensitive childcare centres, and critical aged care facilities. We apply industry best practices and utilise appropriate, environmentally responsible cleaning agents and equipment to ensure a consistently high standard of cleanliness and hygiene. We pride ourselves on delivering audit-ready cleaning standards, ensuring your premises not only look immaculate but also comply with relevant health, safety, and industry regulations. This commitment is particularly vital for sectors like aged care and childcare, where stringent hygiene protocols are non-negotiable. Servicelink's reliable and thorough cleaning contributes directly to a healthier, safer, and more productive environment for your staff and visitors.

Ground MaintenanceYear-round

Commercial & industrial sites

Servicelink provides comprehensive ground maintenance services, ensuring the exterior of your commercial property remains safe, presentable, and inviting throughout the year. Our services are tailored to enhance the aesthetic appeal and functionality of your outdoor spaces, from manicured lawns and vibrant gardens to pristine car parks and accessible open areas. Our skilled teams handle all aspects of exterior care, including regular lawn mowing and edging, garden bed maintenance, hedging and pruning, weed control, and irrigation system management. We also manage hardstand areas, including sweeping, pressure cleaning, and waste removal, ensuring pathways and parking lots are clear and safe for pedestrian and vehicular traffic. Investing in professional ground maintenance not only elevates your property's curb appeal but also contributes to site safety, compliance, and environmental health. For commercial sites, a well-maintained exterior reflects positively on your brand and provides a pleasant environment for employees, clients, and visitors. Servicelink delivers reliable, proactive maintenance that protects your investment and maintains a professional image.

Tree Services and ManagementQualified crews

Commercial & industrial properties

Servicelink offers comprehensive tree services and management for commercial properties, delivered by qualified and experienced arborists. Our services ensure the health, safety, and aesthetic appeal of your trees while mitigating risks and ensuring compliance with local regulations. We understand the importance of responsible tree care in maintaining property value and safety. Our offerings include professional tree pruning for health and structure, safe and efficient tree removals, stump grinding, and proactive hazard identification. We also provide expert arborist reports for development applications, insurance claims, or risk assessments, offering professional advice on tree preservation and management strategies. Emergency tree response is also available for urgent situations. By engaging Servicelink's tree services, you benefit from expert advice and execution that protects your property, enhances its landscape, and ensures the safety of your staff and visitors. Our commitment to best practice arboriculture ensures that all work is carried out to the highest standards, minimising disruption and preserving the ecological value of your commercial site.

Asset ManagementData-driven

Registers, lifecycle & compliance

Servicelink offers comprehensive asset management services designed to optimise the performance, value, and longevity of your commercial property portfolio. We provide a strategic approach to managing your physical assets, ensuring they contribute effectively to your business objectives while controlling costs and mitigating risks. Our services begin with the development of detailed asset registers, providing a clear inventory of all critical equipment and infrastructure. We then conduct thorough condition assessments to evaluate the current state of assets, identifying maintenance needs and potential points of failure. This information forms the basis for robust lifecycle planning, allowing for informed decisions on maintenance, repair, and replacement schedules. Through proactive asset management, Servicelink helps businesses reduce operational expenditure, improve capital planning, and ensure ongoing compliance with regulatory requirements. We provide detailed reporting on asset performance, maintenance history, and future investment needs, empowering you with the data required for strategic decision-making across your entire portfolio.

Maintenance Services24/7 response

When downtime is not an option

Servicelink delivers comprehensive building maintenance services, ensuring the operational continuity and structural integrity of your commercial facilities. We offer both proactive programmed maintenance and rapid reactive response across a wide range of essential building trades. Our goal is to minimise downtime, extend asset lifespans, and ensure a safe, compliant environment for your operations. Our skilled technicians and trusted network of licensed tradespeople cover critical areas such as plumbing, electrical systems, carpentry, painting, and heating, ventilation, and air conditioning (HVAC). From routine inspections and minor repairs to complex system diagnostics and replacements, we manage all aspects of building upkeep with professionalism and efficiency. For urgent issues, Servicelink provides a 24/7 make-safe emergency response, addressing critical failures promptly to prevent further damage and ensure site safety. This commitment to swift, effective maintenance helps businesses avoid costly disruptions, maintain regulatory compliance, and safeguard their valuable assets. Partner with Servicelink for reliable, expert maintenance that keeps your commercial property performing at its best.

Roof, Gutter & Solar CleaningHeight-safe

Roofs, gutters & solar arrays

Servicelink delivers specialised roof, gutter, and solar cleaning services for commercial and multi-site portfolios across Australia. Accumulated debris, leaf litter, and organic growth can block drainage, stain façades, and reduce the performance of rooftop solar arrays. Our trained teams work safely at height to keep roofs clear, gutters flowing, and solar panels operating at peak efficiency. We service offices, retail centres, industrial sites, education campuses, and strata or managed portfolios where rooftop access, WHS compliance, and minimal disruption matter. Programs can be scheduled seasonally or after storm events, with documented job reports and photographic evidence for facilities and asset managers. By keeping roofs and gutters clean, you reduce the risk of water ingress, overflows, and premature membrane wear. Regular solar panel cleaning helps maintain energy yield and extends equipment life. Servicelink combines qualified work practices, appropriate access equipment, and clear communication so outdoor and rooftop assets stay protected year-round.

Support ServicesSingle point

Procurement, projects & helpdesk

Servicelink provides a comprehensive suite of support services designed to enhance the efficiency and effectiveness of your facilities management operations. These services extend beyond traditional maintenance, offering critical administrative and operational assistance that streamlines processes and reduces your internal workload. Our goal is to provide the backbone support necessary for seamless facility operations. Our offerings include strategic procurement management, ensuring you receive the best value for goods and services required for your facilities. We also specialise in meticulous project coordination, overseeing refurbishments, fit-outs, and minor works from conception to completion, ensuring projects are delivered on time and within budget. A dedicated helpdesk provides a central point of contact for all service requests and inquiries, ensuring rapid response and resolution. By leveraging Servicelink's support services, businesses can significantly reduce administrative burden, improve responsiveness to facility issues, and ensure successful project delivery. Our expert teams act as an extension of your own, providing professional support that allows you to maintain focus on your core business activities while your facilities run smoothly nationwide.

Platform

Service360
portfolio control.

Built by Servicelink to manage our facilities and asset operations across 194+ active sites — covering facilities management, asset management, cleaning, grounds, maintenance and support services. Clients, facility managers and field teams work in one system, with live oversight of site condition, asset history, programmed works, reactive faults and proof of completed service.

Live from Service360Last updated 28 July 2026, 5:40 am

Portfolio

194

Active sites

Assigned portfolio sites

Delivery

337

Services

Completed in last 30 days

Operations

Maintenance issues

New8
In progress48
Fixed153

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Technical Services

HVAC, electrical, plumbing, fire systems, and lift maintenance — delivered through planned programmes and 24/7 reactive capability.

BMS integration
Predictive maintenance
Trade coordination

Workplace Experience

Cleaning, concierge, security, and front-of-house services that shape how occupants experience your buildings every day.

ISO cleaning standards
Occupant feedback
Flexible staffing

Outdoor & Environment

Grounds, landscaping, arboriculture, and waste management with sustainability metrics built into every contract.

Green Star alignment
Water-sensitive design
Native planting

Compliance & Risk

Audit-ready documentation, contractor credentialing, WHS programmes, and regulatory reporting — always current, never scrambling.

Digital audit trails
Credential alerts
Legislative updates

Capabilities

Everything your portfolio needs.
Nothing it doesn't.

End-to-end facilities capability

Facilities ManagementCleaningGroundsTree ServicesAsset ManagementMaintenanceRoof & Solar24/7 ResponseService360Facilities ManagementCleaningGroundsTree ServicesAsset ManagementMaintenanceRoof & Solar24/7 ResponseService360

194+

Sites under management

Live from Service360

Years of operational excellence

Since 2018

99.2%

SLA compliance rate

Rolling 12 months

24/7

Emergency response

365 days a year

Feedback

Trusted by the people
who run the buildings.

“We finally have one partner who owns the outcome across our sites — not a chain of subcontractors passing the blame. Issues get raised, tracked and closed with evidence.”
Facilities ManagerEducation portfolio, NSW

“Service360 changed how we manage day-to-day work. We can see requests, faults and completed jobs in real time instead of chasing email threads.”
Property Operations LeadCommercial portfolio, Sydney

“Responsive teams, clear reporting and consistent standards across multiple community facilities. That reliability is what we need from a facilities partner.”
Assets CoordinatorLocal government, Greater Sydney

FAQ

Common questions

What types of facilities do you manage?

We manage civic buildings, education campuses, healthcare facilities, commercial offices, recreation complexes, and mixed public-private portfolios across Australia.

How quickly can you mobilise on a new contract?

Standard mobilisation runs 6–10 weeks depending on portfolio size. Emergency transitions can be compressed with a dedicated transition team and phased handover.

Do you provide real-time reporting?

Yes. Every client receives access to the Servicelink Command dashboard — live SLA tracking, work order status, asset health, and executive summaries.

Are you ISO certified?

Servicelink holds ISO 9001, 14001, and 45001 certifications. All operations are audited annually with full traceability.

Your buildings.Our responsibility.